GENERAL TERMS AND CONDITIONS

RESTRICTIONS / YOUR OBLIGATIONS

3.1 Only residents of Sweden are allowed to open gaming accounts.

3.2 It is prohibited to register an account and participate in the games if you are under the age of 18. You must immediately leave the website if you have not yet reached the age of 18.

3.3 In order to enjoy all services of the Website, including real-money gambling, you will need to open a personal account by following a simple registration procedure.

3.4 It is prohibited to register an account and play on any of our Websites if you are employed by or offer services to the Company, or any affiliated company in the same group of companies, or any of its licensees, distributors, suppliers, wholesalers, subsidiaries, advertising -, marketing or other agencies, media partners, retailers and / or their families.

3.5 You are only allowed to open an account on behalf of yourself and your account must be registered in your own name. You are not allowed to use the Website in some else’s name or for the benefit of any other person. Third party use of accounts is strictly prohibited.

3.6 You agree you are of sound mind and not under the influence of alcohol or drugs or otherwise incompetent or in a state where you should not be using our Website.

3.7 You are only allowed to use payment methods in your own name that you are authorised to use. In order to verify ownership of a payment method, we reserve the right to perform additional checks and request documents, including but not limited to bank statements, copies of cards, and screenshot of e-wallet information. If we detect use of a third party payment method, we reserve the right to cancel or refund the most recent deposit made with this method, block the payment method, confiscate winnings derived from third party deposits and / or close the account. We may, at our own discretion, issue a warning on the first occasion this is detected, prior to taking any issue.

3.8 We have measures in place to detect third party use of an account and reserve the right to close an account and / or confiscate any winnings in an account where we can evidence that the account is operated by a third party.

3.9 Multi-accounting is not allowed. We reserve the right to detect links between accounts based on a range of metrics, including device / household / IP address / phone number. Accounts open on behalf of or in cooperation between registered individuals shall be considered "duplicate accounts". You must not attempt to open a duplicate account, including by providing information different from the original account. Should we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, deduct any winnings obtained through such account and close it. In the case of deducted winnings, we may refund the last deposit made into the account, however in such cases we reserve the right to charge a cost reflective fee to cover operational and payment services costs, up to 5% but no more than 100 SEK.

3.10 When you open your account on our Website, you will be required to provide certain personal information, as prompted by the registration process (hereinafter - “account details”). You must register personally, and all the account details supplied when opening your account must be full and correct. You must maintain your account details up-to-date by contacting our customer support at support@quickcasino.se to update them whenever they change. We may collect additional information about you in the course of our business relationship. All such information about you shall be processed in accordance with our Privacy Policy.

3.11 We reserve the right to reject any account opening request or close your account at any time, at our sole discretion.

3.12 It is forbidden to sell, trade, share or otherwise allow access to your account to any third party. It is also forbidden to acquire or log into an account belonging to any other person or use the Website with such an account.

3.13 You must keep your access credentials secure and confidential. Any actions performed through your account using your valid username, password or other login credentials will be considered as your own actions and you will be solely responsible for any transactions performed, and for any use or misuse of your account. We shall not be liable for any unauthorised use of your account, except where we were at fault.

3.14 To maintain the safety of your account we recommend you review last login info in the profile and your most recent transactions regularly to detect an unauthorised access.

3.15 If you suspect that other people have logged into your account, you should contact us immediately via support via support@quickcasino.se.

3.16 In order for us to efficiently assist you and review your query, we urge you to provide us information on when and how did you became aware that your account has been used without your permission, which device you logged in to the account from (type of device, home / work / public area), if your login details are saved in your device and if access to this device is shared with anyone else, if you had shared or provided access to your login details or directly to your account and if you utilise any firewall / virus software.

3.17 The Company uses modern coding methods for personal and other kinds of data provided by the client to our server. This allows us to protect our clients from any kind of illegal manipulation on behalf of third parties. In such cases the Company reserves the right to immediately block a gaming account and suspend access to the Website’s services, as well as inform the government or relevant authorities.

3.18 The Company accepts payments made in Swedish crowns (SEK). If your account (bank account or ewallet account) is in another currency, the funds may undergo currency conversions upon transaction to or from your player account, and you may be subject to an exchange fee.

3.19 You may close your account at any time by contacting our customer support at support@quickcasino.se or in live chat. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled) as soon as reasonably possible but no later than five (5) business days, subject to security checks and Withdrawal terms detailed in these Terms and Conditions. No fee will be deducted for the closure of the account, but all bonuses, bonus money and other incentives will be forfeited by you.

3.20 We may close your account at any time and at our sole discretion. All valid contractual obligations already made or undertaken by us will be honoured, subject to these Terms and Conditions. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you.

3.21 The Company retains the right to suspend your access to the Website or to block your account without prior notice in the event that you are suspected of breaking any section of these Conditions or of participating in a fraudulent, illegal, or improper activity, in that case, the Company does not accept any responsibility for returning or compensating the funds that remain in your gaming balance. During the suspension, the player cannot close the account, and the Company will endeavour to communicate a decision on the suspension as soon as reasonably possible to the player.

3.22 Any decision to suspend and / or close an account shall be communicated to the player, in line with applicable regulatory requirements, and the justification behind the decision shall be documented.

DEPOSITS AND ACCOUNT BALANCE

4.1 In order to participate in real-money gambling on our Website, you must deposit (transfer) sufficient funds into your account, which you can then use to place bets. Your account includes two separate balances: real-money balance to hold the real money you deposit and win, bonus balance to hold bonus money which we award to you or which you win as a part of a promotion, such bonus money being subject to withdrawal restrictions until promotional conditions are met.

4.2 To deposit funds into your Account, you can use any of the available payment methods specified on the deposits page of the Website. We do not accept deposits via cash or checks. We shall not give you any loan or similar service, neither in real money to deposit into your account nor as a credit.

4.3 The Company does not charge any fees on deposits made into a gaming account, however, when you choose a payment method, you agree to the terms of that payment method, you accept any fees that may apply, and that the payment method is valid and that the payment account belongs to you and that you have the right to use the payment method.

4.4 You must be the rightful owner of all funds and payment methods used to deposit into your account. We reserve the right to confiscate any winnings derived from deposits made with a third-party payment method and close the player account.

4.5 You warrant that the money you deposit onto our site does not originate from any illegal activity. It is unlawful to deposit money which consists of the proceeds of criminal activities, and you warrant that all funds you deposit were not derived from ill-gotten means. We may not be in a position to immediately verify the source of your funds and our acceptance of your deposit does not constitute or substitute verification of the source of the funds you have deposited.

4.6 Your use of payment methods must be in accordance with the terms of use imposed by their respective providers. You will bear any charges imposed by your payment methods. The minimum deposit amount that we can accept depends on the payment method you use and is displayed during the deposit process.

4.7 We reserve the right to change the list of accepted payment methods at our sole discretion. We further reserve the right to accept certain payment methods only subject to the fulfilment of certain conditions. We do not warrant that all methods of payment will be available at all times.

4.8 The funds you deposit will in most cases be credited to your account balance instantly. However, delays in crediting your account may occur for reasons outside of our control. We will not be liable for such delays. You should contact customer support if you are experiencing any delays or issues with your deposit.

4.9 You agree that the financial transaction to and from your account will be processed directly by us, the relevant payment method operators, and by third parties designated to perform such activities.

4.10 We do not provide any credit, apart from bonuses and promotions. We are not a financial institution, your account with the Website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not earn any interest.

4.11 We hold all customer funds in separate accounts with licensed financial institutions that are kept separate from the company's other funds. By registering an account and accepting these terms and conditions, you become aware that these funds are not protected in the event of insolvency and therefore your funds may not be refunded to you if the company becomes insolvent.

4.12 We do not allow transfer of funds between customer accounts. You are not allowed to perform, request or facilitate such transfer.

4.13 We do not offer refunds of deposits made to our Websites and used to play the games, save for exceptional circumstances, all such refunds will be at our discretion and subject to reasonable transaction fees. You agree not to attempt to make any charge-backs.

WITHDRAWALS FROM YOUR ACCOUNT

5.1 You may request withdrawal of funds from your account at any time, provided that the funds you want to withdraw have been confirmed as cleared, have not been charged-back, reversed, refunded or otherwise cancelled, and those funds are not restricted in terms of wagering requirements.

5.2 The minimum withdrawal amount will be displayed on the withdrawal page.

5.3 Whilst you have the right to submit a withdrawal request of any funds and winnings in your account at any time, you agree to only use our site for the purpose of entertainment, to only make deposits in order to bet and play the games and therefore play for the funds you deposit into the account. Therefore, we reserve the right to charge a fee for processing a withdrawal of funds which have not been wagered and / or close an account following such withdrawal request(s).

5.4 All withdrawals shall be made to the same payment method from where the funds paid into your account originated. The available payment methods are displayed on the withdrawal page of our Website. We will do our best to process all withdrawals to the payment method selected on the withdrawals page. Where necessary, we reserve the right to perform a withdrawal through a different payment method and to request proof of ownership of the payment method, in particular when it is impossible to withdraw funds to the originating payment method.

5.5 Whenever we can offer automatic and immediate withdrawals, we will strive to make this possible for players to process withdrawals in a fast and timely manner. We will process your withdrawal requests within 72 hours of the request being made. We are not responsible for any delays outside our control, in particular after your funds have been debited from our accounts, including delays by the payment systems or your bank. Further, we reserve the right to take such additional time as may be required to verify your identity, conduct security checks and other internal procedures, ensure that that the Terms and Conditions have been followed by you and the winnings were fairly derived, and to perform such other customer due diligence measures as required by the applicable law.

5.6 Once a requested withdrawal has been approved and processed by the company, it will be subject to the processing time of the chosen payment method.

5.7 We reserve the right to conduct reviews of gameplay and winnings prior to a withdrawal, to verify the validity of a win, and to detect fraudulent and abusive behaviour. These checks may extend the processing time for a pending withdrawal, and if we find evidence of fraudulent behaviour or errors we may deduct or adjust the winning amount accordingly and clearly inform of reasons for such actions.

5.8 You can have up to three (3) pending withdrawal requests in your account at the same time. If you have three (3) pending withdrawals at the same time, you need to cancel a withdrawal and request a new one to request withdrawal of more of your available balance, or wait until the withdrawals are processed to request a new withdrawal.

5.9 You are solely responsible for reporting your winnings, withdrawals and/or other gains to your local tax or other authorities, as well as for paying all due taxes, duties and similar payments.

5.10 All amounts up to 200,000 SEK must if possible be transferred to your original payment method. Over this ceiling, the balance must be paid by bank transfer. The system can process a maximum amount of 200.000 SEK per day via the account request function in the account. Please contact customer service for assistance with a withdrawal over this amount.

5.11 When your account is closed, we will pay the remaining balance on your member account to you within five business days, however, the Website will only pay back what is left of any deposits you have made, if your account has been closed because verification of registered details could not be completed or you have been suspended from gambling due to misconduct.

RESPONSIBLE GAMING

6.1 Gambling can be addictive. We encourage our players to enjoy our games in a responsible manner and provide a wide range of responsible gaming information and tools, which you can access through the Responsible Gaming section of our Website. We encourage you to visit that section on a regular basis and make use of the provided tools. If you feel that you may have a problem with habitual or compulsive gaming, you should not be gambling and we urge you to avoid gambling on all the Company's Websites, any other gaming ventures, and to seek professional help. Our Responsible Gaming section lists a number of organisations where you can seek further information and assistance.

6.2 If you have minors in your household, or share your device with any other person, we advise you to lock your device with a strong password and employ various filtering solutions, which allow parents and guardians to regulate minors’ access to the Internet. Please visit our Responsible Gambling page to find more advice in this regard.

6.3 All accounts are checked against the Swedish National Self-exclusion register, Spelpaus, during registration and login. If an active self-exclusion is detected in Spelpaus during such a check, the registration will be prevented or the login denied.

6.4 A check against the Swedish National Self-exclusion register, Spelpaus is conducted prior to any direct marketing sendouts, to ensure such marketing is not distributed to a player with an active self-exclusion in Spelpaus.

6.5 Deposit limit - It is mandatory to set a deposit limit on registration and you will be able to choose a daily, weekly and monthly timeframes for this limit. This limit will be set during the registration process and can be changed through the Responsible Gaming section in your account on our Website at any time. A decrease in the deposit limit, which will allow you to deposit less than before, will take effect immediately, but an increase, which will allow you to deposit more, will only take effect after the time period has expired or at minimum a time period of seventy two (72) hours.

6.6 Reality check - You will regularly receive varied messages via a pop-up functionality, to inform you of your session statistics (total session length, total winnings, and losses). At this time, you may choose to log out, view your game history or continue playing.

6.7 Self-exclusion – should you need to take a break from gambling, you may exclude yourself via the Responsible Gaming section of our Website, where you can choose to self-exclude for a defined time frame of your choosing, or self-exclude indefinitely. If you choose to self-exclude indefinitely, your self-exclusion will remain in place for a minimum of one (1) year, after which you can request to lift the self-exclusion.

6.8 During a self-exclusion you will not be able to access the account. Excluding yourself will affect your account with this Website, as well as other websites operated by the same entity under the same licence. During the self-exclusion period you will not receive any commercial communications from us. Please note that it may take up to twenty-four (24) hours to remove your contact details from all mailing lists.

6.9 We will endeavour to ensure that any responsible gambling limitations and / or self-exclusions activated by you functions as per its description. However, in an event that you succeed in circumventing responsible gambling limitations and / or self-exclusions, by for example creating a new account by using a different set of identity information, by supplying false data, by using VPN, or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our services will be borne by you.

6.10 Please note that we reserve the right to apply limitations including any of the abovementioned responsible gaming measures to your account on our own initiative in line with our responsible gambling processes.

6.11 If you require any information or assistance with our responsible gaming tools, please contact our customer support through live chat or at support@quickcasino.se.

6.12 We reserve the right to monitor player activity in line with our responsible gambling procedures, and to take restrictive actions or close an account if we have reasons to believe a customer may be at risk of financial or psychological harm due to gambling.

6.13 If an account is closed for reasons relating to Responsible Gambling, including self-exclusions, we will pay out any remaining balance to the player as soon as reasonably possible and no later than five (5) business days after the closure, subject to Identity verification and other checks, and Withdrawal terms detailed in these Terms and Conditions. In addition to this, the player will receive information on the closure and the reasoned decision for the closure in writing.

6.14 You can self-exclude from gambling and gambling marketing from all online gambling websites with a licence from Spelinspektionen for a period of your choice via the National Self-Exclusion Register Spelpaus https://www.spelpaus.se/. A link to the National Self-Exclusion Register is provided in all our licensed sites operating on the Swedish market.

6.15 If you experience gambling problems, or know someone that does, you will find a link at the footer of our home page to a third party and independent organisation Stödlinjen https://www.stodlinjen.se/ where you can seek help and advice. Stödlinjen also offers a self-assessment test where you can evaluate your current relationship to gambling. Please always gamble responsibly.

6.16 All responsible gambling limits are based on Swedish time (CET/CEST). A day runs from 00:00 to 23:59, a calendar week runs from Monday at 00:00 to Sunday at 23:59, and a month runs from 00:00 on the first day to 23:59 on the last day. We reserve the right to change the time zone our system uses, with prior notice.

IDENTITY VERIFICATION AND OTHER CHECKS

7.1 We may carry out security procedures for verification of customers and related other checks to ensure compliance with these Terms and Conditions, prevent using our services for money laundering and terrorist financing, detect and prevent fraud or other illegal activity, limit our risk exposure, and as may be otherwise required by the applicable law (hereinafter - “Checks”).

7.2 To conduct our Checks, we may request documents and information from you, monitor and assess your activity on the Website and your transactions, obtain information about you from third parties and open sources. Our Checks may be conducted repeatedly and on an ongoing basis.

7.3 In particular, but without limitation, we may request you to provide proof of your age and identity (passport, national identity card or driving licence), proof of your residence address (utility bill, bank statement), proof of your source of wealth and source of funds (bank statements for up to 12 months, screenshots of an e-wallet account, payslips and invoices).

7.4 You must promptly provide us with all of the documents and information we might request, and assist us in conducting our Checks, without undue delay in line with our security procedures within 30 days of such request or as instructed by the Company. We may close or limit your account until you provide the requested documents, information and assistance. If you fail to do so to our reasonable satisfaction within the deadline indicated above, we may confiscate your winnings, terminate our business relationship with you. We may also freeze funds in the account and/or withhold any payment to/from your account until the Checks are completed to our satisfaction.

7.5 If we have reason to believe the documentation provided to complete a Check is forged / fake, we will close or limit the account, confiscate winnings, and / or terminate our business relationship with you,

7.6 All the documents you provide to us must be valid and with all details clearly visible. We may request you to provide us with a picture or a recording of you holding the document, perform calls, live video interviews or request the documents to be provided as certified copies. We reserve the right to refuse acceptance of any document where we have reasonable doubts as to its validity or discover any evidence of tampering.

7.7 We may use a recognized third-parties provider to undertake the Checks on our behalf. Your personal details may be provided to such third parties in accordance with our Privacy Policy.

7.8 All transactions made by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions will be investigated and reported to the relevant authorities in Sweden, or elsewhere as required by law.

POLITICALLY EXPOSED PERSONS

8.1 You should inform us immediately if you are, have been within the preceding eighteen (18) months, or become a Politically Exposed Person or a family member of a Politically Exposed Person, as these are defined by law. You must also provide us this information when asked by us to confirm whether you are a Politically Exposed Person or not, and the Company reserves the right to carry out additional verification and checks of such persons. Please refer to this section for more information and applicable rules.

8.2 A “Politically Exposed Person” or “PEP” means a natural person who has or has had an important public function in a state or in an international organisation.

8.3 Important public function in a state refers to functions such as heads of state or government, ministers and deputy and assistant ministers, members of parliament and members of similar legislative bodies, members of the board of political parties, judges of the supreme court, constitutional court or other high-level legal bodies whose decisions can only be appealed exceptionally, senior officials at audit authorities and members of central bank governing bodies, ambassadors, heads of missions and senior officers in the armed forces, and persons who are part of state-owned company's administrative, management or control body.

8.2 Important public function in an international organisation refers to functions such as directors, deputy directors, board members and holders of similar positions.

8.4 Relative or family member of a PEP includes spouse, registered partner, cohabitant, children and their spouses, registered partners or cohabitants and parents.

8.5 Close business partners or known collaborators of a PEP includes, a natural person who, according to what is known or there is reason to suspect, jointly with a person in a politically exposed position is the beneficial owner of a legal person or legal structure or who otherwise has or has had close connections with a person in a politically exposed position, and natural person who alone is the beneficial owner of a legal person or legal structure which, according to what is known or there is reason to believe, was actually established for the benefit of for a person in a politically vulnerable position

INACTIVE ACCOUNTS

9.1 If you don’t log into your account for an uninterrupted period of one hundred and eighty (180) days, your account will be designated as inactive.

9.2 Thereafter, a fee of fifty (50) SEK will begin to be deducted from the account once a month as long as the account can be considered inactive until the account balance reaches 0.

9.3 If you contact us after the account has become inactive, we may consider a request to refund the amount for the fees deducted, depending on the circumstances and with special understanding for cases where a player has not been able to access the account due to health reasons

9.4 We will inform you by email (or other verified method of remote communication) 30 days before your account is due to become inactive, reminding you of the consequences thereof and offering you to withdraw the funds from your account balance.

PROHIBITED ACTIVITIES

10.1 You shall not engage or attempt to engage in any of the activities listed below:

10.2 Colluding, coordinating, cooperating, or sharing information with third parties, including other customers of the Website;

10.3 Providing us with false, incomplete or outdated information and documentation, or otherwise attempting to circumvent our Checks, or undertaking any other fraudulent activities;

10.4 Using any technical means to alter or conceal information about yourself , your activity (such as a VPN) and any payment method used, or otherwise attempting to circumvent any restriction, filtration system, block, security measure, or other limitation imposed by the Website;

10.5 Using unfair advantage or influence, engaging in cheating, exploitation of a software fault, loophole or error, use of bots, use of software or hardware to automate, distort or influence the outcome of bets, and other devices that distort gameplay;

10.6 Using betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks (simultaneously placing bets on "black" and "red"), hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimised;

10.7 Using our services to engage in, plan, assist, or conceal any criminal activity, including using our services to launder money or finance terrorist activities;

10.8 Using the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive, use any abusive or aggressive language or images, including towards other customers or our staff;

10.9 Gaining unauthorised access to the Website or interfering with its normal operation (including its technical infrastructure, its database or any other software) in any way, including via denial-of-service attacks, releasing or propagating viruses, worms, logic bombs or similar, removing or altering any information published on the website;

10.10 Performing any action that might harm the Website or put it into disrepute;

10.11 Any breach of these Terms and Conditions may be reported to the relevant authorities should we have grounds to suspect that such breach may constitute a crime or other illegal act.

MISCARRIED GAMES AND OTHER EXCEPTIONAL CIRCUMSTANCES

11.1 While we take every reasonable step to ensure that our games operate smoothly and error- free, it is possible that in some circumstances a game might be miscarried, aborted or interrupted due to a technical error, failure of your Internet connection or other circumstances outside of our control.

11.2 If a game you play is interrupted by a failure of the telecommunications system or a failure of your computer system that prevents you from continuing the game, on the restoration of the system, your participation in the game will, where possible, continue as at the time before the interruption. Where such restoration is impossible, or if a game you play miscarries or is otherwise affected by an error, all your bets affected by such circumstances shall be voided and refunded to your account balance, along with any credit that accrued at the time.

11.3 Games which cannot be completed, shall receive a decision within 90 days, and the stake shall be returned to the player.

11.4 In certain circumstances we may erroneously accept your bet, credit your account, or perform another transaction in error. In all cases of such errors, we will return your bet (or other erroneously debited amount) to your account, all winnings derived from such error will be voided, and all winnings or other amounts erroneously credited to your account will be removed. Should you manage to withdraw any amount erroneously credited to your account, such amount will constitute your debt to us, and we, without limiting our other rights under these Terms and Conditions or the applicable law, may offset such a bet against your account balance.

11.5 You agree that in the unlikely event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that the records we maintain of gambling activity will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

11.6 While we strive to achieve a constant uptime of the Website and a constant availability of all our services, we shall not be liable if the Website as a whole, certain games. or other services are unavailable due to technical issues. We further reserve the right to add, exclude or amend any game or service on our Website, at our sole discretion and without notice.

BREACH OF THE TERMS AND CONDITIONS

12.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions.

12.2 If you breach these Terms and Conditions, or we have a reasonable suspicion that you have done so, we may suspend your access to the Website for the period of our investigation into the matter or to close your account and terminate our business relationship. When we close your account under this section, all your outstanding bets will be cancelled, all bonuses, other incentives and all winnings derived therefrom will be voided, all winnings obtained by you in connection with your breach (or while being in breach) of the Terms and Conditions will be confiscated, and the remaining real-money balance of your account (if any) will be returned to you, subject to the withdrawal rules of these Terms and Conditions.

12.3 In exceptional cases, where the actions of a customer threatens the proper functioning of the Website or it’s substantial part, or the rights and interest of our other customers or third parties, or involves fraud or other criminal activity, in addition to what is provided in this section we may confiscate the entire balance of your account. Such confiscation will be communicated with supporting evidence for the claim.

12.4 We may at any time set off any positive balance on your account against any amount you owe to us when we settle or re-settle any bets, wagers, penalties or other transactions pursuant to the Terms and Conditions.

COMPLAINTS PROCEDURE

13.1 The purpose of this section is to inform you of how to contact us in relation to any complaint or dispute you wish to raise about any aspect of our services. The procedure will outline how the complaint and/or dispute is addressed internally, the time frames in which to expect an answer, and what options are available should you not be satisfied with the outcome of the internal process.

13.2 If you have an issue or question regarding the Website or our services, please contact our customer support via the live chat or by writing to support@quickcasino.se. Our customer support will provide you with an answer to your query through the same channel.

13.3 If you are not satisfied with our initial resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.

13.4 We ask you to submit your complaint to complaints@quickcasino.se and include sufficient details to identify and address the issue:

• Include your account (user) name and your full name;
• Send your complaint from your registered email address;
• “COMPLAINT: (reason)” in the email subject field;
• Include a detailed description of the encountered issues, arguments and your desired outcome;
• Include dates and time (where possible) associated with the relevant circumstances.

13.5 We will aim to acknowledge the receipt of your complaint within twenty-four (24) hours.

13.6 We aim to provide you with a substantive response to your complaint as soon as practically possible, but not later than ten (10) days from the date we receive the complaint.

13.7 Depending on the complexity of the complaint, our inquiry may take longer than ten (10) days and/or require additional information from you. In such a case, we may extend the inquiry period by a further 10 days and/or request additional information from you, and shall inform you of this fact within 10 days from the date we received your initial complaint.

13.8 We aim to keep you informed throughout the process. Your complaint may go through several stages of internal escalations, where it will be reviewed by our competent staff. We ask you to promptly reply to our communication and settlement offers that we may send you before each internal escalation.

13.9 At the end of our internal complaint resolution procedure, we will issue our final response, which will include information on how to escalate your complaint to the dispute status with an alternative dispute resolution provider. This information is also included below.

13.10 If you are not satisfied with the final response to your complaint, you may take your complaint further through an alternative dispute resolution or through the public consumer complaint system. You can contact the General Dispute Authority (Allmänna Reklamantionsnämnden - ARN) directly at https://www.arn.se/ with Address: ARN, Box 174, 101 23, Stockholm.

13.11 You may also raise your complaint and/or dispute with the European Commission’s Online Dispute Resolution (ODR) platform, which in turn may forward the complaint to a relevant ADR service provider. You can contact the ODR platform directly via their website: https://ec.europa.eu/consumers/odr.

13.12 All services of resolving your complaints and disputes internally, by the ADR Entity or the ODR platform, are provided to you free of charge. Please note that your statutory rights for further legal and judicial recourse, including by obtaining a binding court ruling, are not affected by a decision of the ADR Entity.

EXCLUSION OF OUR LIABILITY

14.1 You agree that using the Website’s services is entirely voluntary and is exclusively your decision. You acknowledge that you are aware of and accept all risks associated with online gambling. We will not be liable for any loss or damage whether direct, indirect, special, consequential, or otherwise, arising in relation to your use of the Website, unless arising from gross negligence, willful conduct or otherwise as required by applicable law.

14.2 We use all reasonable care and skill to provide you with services substantially as described on this Website and required by the applicable law of the jurisdiction where we are incorporated. We hereby exclude all other warranties, express or implied, statutory or otherwise, in respect of the Website and our services. In particular, but without limitation, we do not warrant that the Website will function without errors, is virus-free, is fit for purpose, or will be accessible without interruptions.

14.3 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect on us ("Force Majeure"). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

14.4 You understand and accept that if there is an error in a Game or its compatibility, any game made during such an error will be void. Winnings obtained through an error in a Game shall be considered void, and all subsequent rounds of play with these funds shall likewise be considered void, regardless of which Games are played with such funds.

14.5 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses which may arise, are deemed or alleged to have arisen in connection with:

• our actions to enforce these Terms and Conditions
• Website downtime, server disruptions, lagging, or any technical failure of our equipment or software;
• failures of your equipment or software;
• communication channels failure including those attributable to the internet service providers;
• misuse or abuse of the Website;
• errors, omissions and typos in the Website content, information you provide or type in;
• any transaction performed by a third party using your account access credentials;
• any communication that was not received by us;
• any circumstances outside our control.

14.6 You acknowledge and agree that your contractual relationship with regards to your use of the Website is exclusively with us, and, to the maximum extent permitted by law agree not to bring any claim or initiate any legal proceedings against, or seek damages or compensation from, any third party involved in operation of the Website including, without limitation, the IP right holders, developers, providers or licensors of the games and payment processing services offered through the Website.

GENERAL RULES FOR GAMES AND PROMOTIONS

15.1 The website and gambling system is certified in accordance with the The Swedish Gaming Authority's regulations and general advice on technical requirements to ensure that the gambling system executes games in a correct way and that the security surrounding the gambling system is maintained. We only partner with reputable certified game providers that holds a Swedish gaming software license to ensure the security and fairness of our services.

15.2 We may offer a bonus, or a selection of bonuses, at the first opportunity a customer plays under one of the brands under our licence. A customer can only claim one bonus under the licence. You understand and agree that the Welcome Bonus has its own terms and conditions. They are listed in the relevant section of the Website. In case issues arise about the conditions of the Welcome Bonus, the terms and conditions of the promotion will be the guide. The terms and conditions of the Welcome Bonus will always be stated in a clear manner before it can be accepted. By activating a Bonus, you indicate your acceptance of the specific bonus rules. In case of a discrepancy, the specific bonus rules shall prevail over these Terms and Conditions.

15.3 If a Bonus is cancelled or forfeited by you in accordance with the Terms and Conditions, you will forfeit the Bonus amount and any winnings attained while the Bonus was active, all outstanding bets made using your bonus balance will be voided, and the bonus balance will be voided and removed from your account. Should you wish to cancel a Bonus, you can do so at any time by contacting our customer support.

15.4 The amount of a Bonus, as well as any winnings you attain while a Bonus is active on your account, will be credited to the bonus balance of your account, which is not immediately withdrawable. Once you meet the wagering requirement of your active Bonus, it will be deactivated, and the then-current bonus balance of your account will be transferred to the real-money balance and will become withdrawable, subject to other provisions of these Terms and Conditions.

15.5 If you request to withdraw any portion of the real-money balance of your account (or if your account is closed or excluded) while a Bonus is active on your account, you will forfeit the Bonus amount and any winnings credited to the bonus balance of your account, the Bonus will be forfeited by you.

15.6 Any bonus is only available once per person, family, household, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.

15.7 Collusion is strictly prohibited. This means it is prohibited for players to use strategies in order to play together as a team, with or without an agreement made in advance, in order to gain an advantage on our site in relation to our games or products. You agree to;

• Always play on your own behalf, in the account registered in your own details
• play for your own entertainment and not work together with other players to gain an advantage;
• place your own bets, and not share information and / or agree with other players to create strategy or place bets in such a manner you gain an advantage.

15.8 Where there is a reasonable suspicion that a bonus or a promotion has been abused by a customer or group of customers through the placing of a series of bets to guarantee a profit, administration reserves the right to void those bets and reclaim the bonus and/or winnings. Free bets, bonus money or real money wagers can also be voided, payments withheld and accounts closed at the discretion of the operator

15.9 We offer bonuses in good faith to players who use our Website for entertainment purposes. We reserve the right to review your use of the Bonuses, at any time, including before any withdrawals are processed, to detect bonus abuse. Should we have reasonable suspicion that a bonus abuse has occurred, or that you’ve otherwise breached these Terms and Conditions, we reserve the right to forfeit your Bonuses and ban you from participating in any further promotions.

15.10 It is prohibited to abuse promotional offers. Actions considered abuse includes the following, but is not limited to:

• Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
• placing individual bet amounts greater than 20% of the bonus amount or higher than 50 SEK, whichever amount turns out lower. The maximum bet allowed while playing with an active Bonus on your account is fifty (50) SEK. If this limit is exceeded, the Bonus will be forfeited by you;
• moving from low weighted or unweighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• delaying any bonus spins, bonus rounds or game payout until after the wagering requirement is met.

15.11 The Company has in place measures to detect abuse of games and promotions and reserves the right to confiscate winnings derived from such abuse and / or close the player account.

15.12 We reserve the right to alter or cancel any Bonus if we believe that any technical issue or other occurrence prevents the Bonus to be used as intended.

15.13 We offer bonuses as additional entertainment for recreational players, and reserve the right to deny a bonus / promotion, or mark an account as ineligible to partake in any bonuses / promotions, at any time, including prior to crediting a bonus / promotion. This will not affect any real money funds which are not locked to a bonus.

15.14 If you have withdrawable money and bonus money in your account, your withdrawable money is used first.

INTELLECTUAL PROPERTY RIGHTS

16.1 All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights, which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

16.2 Under no circumstances shall the use of the Website grant to you or anyone else any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever. To the extent you may acquire any intellectual property rights as a result of your use of the Website despite the provisions of this section, you hereby irrevocably and unconditionally, completely and finally assign all such acquired intellectual property rights to us or the respective third party.

16.3 You shall not reproduce the Website or any part of it in any form whatsoever, or record its operation, without our express consent.

16.4 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms and Conditions.

16.5 With regard to any software connected to, or accessible through the Website, you must not attempt to: reverse engineer or decompile such software, modify, remove or obscure any proprietary notices placed on software, copy it by any means for any purpose whatsoever, attempt to derive source code or other information from such software or use it for any purpose other than playing the games or in any way that could adversely affect our name, image or reputation or the name, image or reputation of third parties. Should you breach this provision, we will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

NOTICES

17.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Website cannot be held responsible for you not receiving information on time. All electronic communication is considered “written”.

LINKS

18.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

INTERPRETATION

19.1 The original text of these Terms and Conditions is in Swedish and any interpretation of them will be based on the Swedish text. If the Terms and Conditions or any documents or notice related to them is translated into any other language, the version most beneficial to you will prevail, and if equality beneficial, the original Swedish version will prevail.

CHANGES TO THE TERMS AND CONDITIONS

20.1 We may need to change the Terms and Conditions for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms and Conditions can be accessed on this page, including the version number and the date on which they became effective.

20.2 We will notify you of all material changes to these Terms and Conditions before they apply to you. Where we need to notify you about the changes to the Terms and Conditions, we will do so by email or by placing a notice on the Website. The new version of the Terms and Conditions will only come to effect with regards to your use of the Website once you agree to it. Should you refuse to agree to the new version, we will have to terminate our business relationship with you and you will not be able to continue playing, but you will be able to withdraw your balance under the version of the Terms and Conditions you have previously accepted.

20.3 We may, in our absolute discretion, alter or amend any product or service offered via the Website at any time, without a prior notice.

WAIVER

21.1 Even if we fail to insist upon performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

21.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

SEVERABILITY

22.1 If any of the Terms and Conditions are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

LAW AND JURISDICTION

23.1 These Terms and Conditions and our business relationship with you are governed by and interpreted in accordance with the Swedish Laws, and the courts of Sweden will have jurisdiction over the Terms and Conditions.

SPORTS BETTING: GENERAL BETTING RULES AND REGULATIONS

24.1 We accept bets on sports and other events, where the outcome of your bet is determined by an external event.

24.2 In addition to other restrictions in these Terms and Conditions, the following persons may not participate in any betting on sports and other events:

• State and municipal institutions or enterprises, non-commercial organisations, athletes, trainers, judges, members of sports agencies providing professional consulting services to football clubs, employees of bookmaker companies, sportsmen, sports managers and coaches, persons who are participants in the event on which bets are being placed, and other persons possessing insider knowledge of the events.
• Employees of the Company, or any affiliated Companies in the same Company Group, or any of its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, retailers and their families are not authorised to participate in our betting offerings.

24.3 To prevent match-fixing and fraud we reserve the right to investigate the circumstances of any bet placed and the reasons behind it, as well as to verify your knowledge of the specific markets, game rules and other circumstances relevant to the bet in question. This may include holding a video call with you. If you fail to pass such verification, or we arrive at a reasonable suspicion that you were acting on behalf of another person, or you were otherwise engaged in match-fixing activities, or in other violation of the Terms and Conditions, all winnings derived from the bet(s) in question will be voided and we will take such other actions as we may be authorised under the Terms and Conditions and the applicable law.

SPORTS BETTING: ACCEPTING BETS

25.1 Bets are accepted based on the daily "odds line" - a list of upcoming matches with odds and handicaps offered by us on outcomes of events.

25.2 The odds and handicaps take into account the strength correlation of the competing teams or players and determine the value of the expected winnings of the person placing the bet.

25.3 We reserve the right to change the odds and handicaps at any time. This will not affect the terms of any bets placed before we make such change. We reserve the right to remove any event from the offered "line". Bets are placed according to the "line" operating at the time the bet was placed.

25.4 You may choose events and outcomes from the predictions offered by us. You must enter the amount of each bet.

25.5 Your bet becomes accepted when you receive a bet confirmation from us, after the bet is placed.

25.6 Several identical or mirror bets may be considered as one bet.

25.7 We are not responsible for incorrect spelling of surnames, team names and names of places for the event.

25.8 Maximum bet amounts vary from sport to sport & from game to game, as available on our Website.

25.9 Minimum bet per event is 5 SEK.

25.10 A bet is accepted on the basis that it is an act of one customer only.

25.11 The maximum number of selections in multi-bets and system bets is thirty (30) selections.

25.12 We reserve the right to refuse in whole or in part any bet, to set a limit for bets on certain events, and to apply bet limits to individual customers, when we have a reasonable suspicion that the outcome of your bet may be influenced by you or any third party, you are making a bet designed to reduce your risk, in cases of suspicious betting, in cases of errors and malfunctions, or if required to avoid exposing us to undue risk which is outside our risk appetite. If a bet is not accepted, it is considered void and your stake is refunded.

25.13 Time of Acceptance

• If, for any reason, a bet is inadvertently accepted after the event or match has started the selection(s) affected will be void. The only exception would be if the event in question is covered by our ‘in running’ or Live service.
• We may amend obvious errors, and accept bets after an event has started by mutual consent. If at the time a bet was placed, the race or event was resolved or at a stage where you could have had any indication of the outcome we reserve the right to void that selection.
• In the event of there being a dispute over the time at which a bet was placed, then the time at which it was recorded on our servers will govern.

25.14 Bet Delay

• Bets placed during an event (“Live Betting”) will almost certainly be subject to a delay, which will vary by sport & competition.
• If any of the disruptions mentioned in this Section happen before the countdown timer ends, all bets placed using Timer Acceptance are immediately void:

If there appears to be a possible red card or a red card is actually given;

If there is a possible penalty or a penalty is given;

• If there appears to be a possible goal or a goal is scored by any team;
• Fortuitous events including, but not limited to, failure in any equipment or telecommunication that prevents the correct placing, accepting, recording or notification of bets, delays or interruptions in operation or transmission, communication lines failure.
• When using our Website, and subsequently the Timer Acceptance feature, the Customer acknowledges that the current score, time elapsed and other data provided on this site (including ‘Live’ TV pictures) while coming from a “live” feed provided by a third party is subject to a time delay and/or may be inaccurate, and that any bet placed based on this data is entirely at the customer’s own risk. The Company provides this data and accepts no responsibility for any loss (direct or indirect) suffered by the customer as a result of his reliance on it.
• Information displayed during "live" events is for convenience only. Mistakes in the displayed result is not a reason for a refund. We do not accept any liability for incorrect results during “live” events.

SPORTS BETTING: SPECIFIC BETTING TYPES

26.1 Live or In Running Betting

• Live or In-Running Betting is, by nature, subject to large and sudden changes in odds as the event unfolds. For this reason, we cannot guarantee that prices will always be available, and reserve the right not to offer odds throughout the entire match at our absolute discretion.
• In addition, we reserve the right to refuse or void bets, even when prices are displayed on our Website, if due to circumstances outside of our control the prices shown are wide of the industry market price at the time the bet is placed.
• If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void all relevant bets.

26.2 Goalscorer

• In case a match is abandoned but there has been at least one Scorer, bets on the first Goal scorer apply and bets on the last goal scorer are void. Anytime Goalscorer market for this player is settled as winner and bets on other players are void.

26.3 Head 2 Head

• Bets predict which of the participants will occupy the highest position or will have better results or more points. In order for these bets to stand both participants must actively participate in the event. In case the two participants achieve the exact same winning result and therefore achieve a tie, all bets are void.

26.4 Outright (Future Bets)

• Outright means betting on the winner of an event, race or tournament. Bets predict which of the participants (3 or more) will occupy the highest position or will have better results or more points. In order for these bets to stand all participants must actively participate in the event. If one or more participants will not participate in the event, the odds on the rest participants are recalculated and settled with a reduction in the odds, by applying the probability of the missing participants to the rest participants applying the same margin.
• If a competitor/player does not start an event, race or tournament then all Outright bets on that competitor/player will be lost unless otherwise stated in the specific sport betting rules.
• If there are two or more winners, or a “Dead Heat” is declared in any Outright Market then your stake is divided by the number of winners, and this new amount is then settled at the full odds (not including the stake). For example, if there are multiple winners of the English Premier League Top Goalscorer market. In our example two players were declared as winners. Your bet of 1,000 on Sergio Agüero (one of the Winners) at odds of 3.50 would be settled as follows: (1,000/2) x 3.50 = 1,750 returns.
• The term “Any Other Player” (or Any Other Team, Score etc.) refers to all competitors or options not named in the market.
• The term ‘Others on Request’ refers to any unquoted Player, Team or Score etc. Should you require a price for a selection not named in the market please contact our Customer Service & we will add in the selections you request. In all instances we will attempt to offer all obvious outcomes. For markets that refer to ‘Others on Request’ where a selection not named is the Winner. All bets would be settled as losers.

26.5 Booking markets

• A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow driving to a red card, this counts overall as three cards. As a result, a player cannot receive more than three cards. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle will not be taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part in the game) are not taken under consideration.

26.6 Booking markets with points

• A yellow card counts as 10 points and the red and the second yellow-red as 25. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 points. Settlement will be based on all available card data that appear during the normal playing time of an event. Cards shown after the final whistle are not taken under consideration. Cards in non-playing players (players that have already been replaced, coaches, players on the bench who have not taken part in the game) are not taken under consideration.

26.7 Corners

• A corner gets counted for the relevant market settlement only in the case it has been executed. Corners won by the teams but not executed do not count for market settlement.

26.8 Intervals

• First interval is considered the time period from 00:01 until the completion of the minute indicated as the end minute. For avoidance of doubt the interval 1-15 min is considered the period from 00:01 to 15:00. Last interval of a time period is considered from the minute indicated until the end of the period as decided by the referee. For avoidance of doubt the interval 30-45 min is considered the period from 30:01 until the end of First Half. The interval 75-90 min is considered the period from 75:01 to the end of the Full Time.

26.9 Moneyline

• Moneyline means betting on one competitor or team to defeat another in an event or to be placed higher in an event match-up.
• The term “The Field” refers to all competitors other than the competitor named in the Moneyline match up.

26.10 Handicap & 1st Half Handicap

• Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. For both totals and sides betting all stakes are returned when the final score falls on the handicap line (in America termed as a 'push'). Remaining Handicap rules are set out in the specific Sport Betting Rules.
• 1st Half Handicap means betting on the team with the better score after adding the given handicap to the result of the first half of an event.

26.11 Over/Under & 1st Half Over/Under

• Over/Under means betting that is determined by the total number of points (or goals, games etc.) in the final result of an event. If the total is more than the Over/Under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.
• 1st Half Over/Under means betting that is determined by the total number of points in the result of the first half of an event. If the total is more than the Over/Under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.

26.12 Odd/Even, 1st Half Odd/Even, Single Team Odd/Even

• Odd/Even means betting that is determined by whether the total number of points (or goals, games etc.) in the final result of an event is Odd or Even. For all Odd/Even markets Zero is counted as Even for settlement purposes.
• 1st Half Odd/Even means betting that is determined by whether the total number of points at the end of the first half of an event is Odd or Even.
• 1st half bets will be void if an event is abandoned before the end of the first half. But if an event is abandoned after the end of the first half, all 1st half bets will be valid.
• Single Team Odd/Even means betting to predict whether the full-time score of a specific team in a match will be odd or even.
• Any extra-time or Overtime added in the match will not be counted for purposes of determining the full-time score except where stated either in the market or the individual sport rules.

26.13 Multiple Bets / Parlays

• Multiple bets (or Parlay) means bets in a combination of two or more selections placed as one wager. If all selections should win then the Multiple wins & will be paid at the combined odds of all selections. If one (or more) selections should fail to win then the multiple loses. If one (or more) selections should be postponed or void for any reason, then the odds for that selection will revert to 1.00 odds.
• During a Match or event (in play) if any part of the bet is rejected the whole multiple will be rejected. In play events and pre-match events may be included in the same multiple.
• Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. E.g. No Goalscorer and 0-0 Correct Score in the same Match. Our system should reject such bets but if taken in error the stakes will be equally divided as single bets. If you are unsure if your bet is related please check with our customer support prior to placing your wager. We reserve the right to determine if the bets/events are related.

26.14 Bet Builder

• The Bet Builder feature gives the player the opportunity to combine selections from the same event into one betslip. If one selection that participates in a Bet Builder betslip is void/push, then the whole betslip is void/push as well, REGARDLESS of the outcome of the other selections that participate in the Bet Builder.
• For example : in the match LA Lakers vs Toronto Raptors, we create a Bet Builder betslip with LA Lakers to win, Over 220,5 points in the match and Player X - Over 29,5 points. In case Player X does not participate in the match, the selection for his points (over 29,5) is settled as void. Therefore, the whole betslip is settled as void as the selection participates in a Bet Builder.

SPORTS BETTING: CHANGES, ABANDONMENTS AND POSTPONEMENTS

27.1 Change of Venue

• Unless otherwise stated, if a match is scheduled to be played on neutral ground but is played on non-neutral ground or vice versa, all bets will still be considered valid. In the event of a change of venue where the home team plays away or vice versa, all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse. As a general rule the first team listed is the 'Home' team unless otherwise stated.
• For all non-team events, if the scheduled venue is changed after the Market has been opened, then all bets will still be considered valid except where stated within the individual sport rules

27.2 Periods of Time

• The posted duration of an event is for reference purposes only. Bets will be valid despite the change in scheduled duration except where stated within the individual sport rules.
• Any incident during injury or stoppage time that is played, is deemed to have occurred at the end of regular time, e.g. a goal scored in first half injury time of a soccer match is deemed to have been scored on 45 minutes.
• In the case of the general implied rules of a sport being violated, we reserve the right to void any market (e.g. unusual period length, counting procedure, format of a match etc.).
• In the case of the rules or format of a match differing from our implied information, we reserve the right to void any market.
• Unless otherwise stated, all bets are settled on the result of regular time.
• Settlement for markets containing a time interval will be as follows. The first interval is considered as 00:01 until the start of the minute indicated as the end. For the avoidance of doubt, the interval 1-15 mins is considered the period 00:01 to 15:00.
• The last interval is considered as from the minute indicated until the end of the period as decided by the referee. For example, in Soccer, the interval 30-45 mins is considered as 30:01 to the end of the First Half. The interval 75-90 mins is considered the period from 75:01 until the end of regular time.

27.3 If an event does not begin on the scheduled start date, or is not completed within 48 hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined. Reasons for this may include: through disqualification, interruption, withdrawal, changes in draws etc.

27.4 If an event starts but is later abandoned, and is not completed within 48 hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined.

27.5 If an event is not completed within the originally scheduled completion time prescribed in the specific sports rules thus an official result is declared or a result is declared by the particular event’s relevant governing body, we reserve the right to consider the match officially valid. The Company’s decision is final and binding in this regard. Individual sports or event’s governing bodies are defined by us, and are available on request.

27.6 At our discretion, we may keep open those events that didn’t start on time or were postponed. All bets will remain valid if the event kicks-off (starts) within the next 48 hours from the official start time.

27.7 We reserve the right to keep all bets valid and settle according to the result for events abandoned after start time and continued by the organiser within 48 hours from the official start time.

27.8 Notwithstanding the above rules, tennis games will be kept open with all bets valid until the officials or organising body declares a winner. In such a case, the 48 hours rule is not valid. However, in case of a player retirement, Betting offers regarding "match" are based on the general principle of tournament progress or tournament win, depending on which phase of the competition the match refers to. The player/team that advances to the next round or wins the tournament shall be considered the winner of the game, regardless of interruptions, disqualifications, etc. These bets require at least one set to be completed for the bet to stand.

27.9 Notwithstanding the above rules, baseball games when two teams are playing 2 games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and the result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local). For example, if they play 24 hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers.

27.10 If the start time changes, we update it after the official information is published.

SPORTS BETTING: SETTLEMENT AND CANCELLATION RULES

28.1 The outcome of a market is settled once determined. All played markets — pre-match and Live events - are paid according to the official result and after that are considered closed.

28.2 Markets are generally settled shortly after the conclusion of an event. Purely as a customer service, some markets may be settled before the official result is declared. We reserve the right to reverse settlement in the event of a market being settled in error and this will be reflected in your balance.

28.3 Where relevant, podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the results. If there is no podium ceremony, results will be determined in accordance with the official result of the relevant governing body at the time of the market settlement, regardless of any subsequent disqualification or amendment to the results. If no official result is available then the result will be determined with reference to the available evidence known at the time of market.

28.4 Where there is a conflict between the official results and the results posted on the results section of our Website, the conflict shall be resolved by reference to our video recording of the particular event to determine the correct result. However, if no such video recording is available, then the correct result shall be determined in accordance with the result of the particular event’s relevant governing body as published on its official website. If the official website is unable to provide the result or the official website's posted result is manifestly wrong, we reserve the right to make decisions/ amendments to determine the final result. Our decision is binding in this regard, however we will give our justification for the result upon request.

28.5 Unless a specific reference is made in the individual section that covers the sport, settlement of all markets will be based on the official competition rules.

28.6 Unless a specific reference is made in the individual section that covers the sport, opponents must start the match for “head to head” match bets to stand.

28.7 When no odds/price are quoted for a tie and the official competition rules do not determine a clear winner or the official result is a tie, dead heat rules will apply. In a “dead heat” the stake on a selection is divided by the number of runners involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost by the customer.

28.8 Where bets are available on whether a specific number is odd or even, zero will count as even, and unless otherwise stated (in the market or in the individual sport rules) extra time, overtime and extra innings will not count.

28.9 In the event of uncertainty over any result we reserve the right to suspend settlement of any market. If the outcome of a market cannot be verified officially, we reserve the right to delay the settlement until official confirmation or to void all relevant bets.

28.10 If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.

28.11 In the case of an incorrect settlement of markets, we reserve the right to correct them anytime, including by crediting or debiting your account balance after the relevant bet has been already settled.

28.12 If bets are settled according to the actual result of an event following an official announcement, then any change due to protest, doping etc. after 24 hours or later is not taken into consideration and all bets will be paid in accordance with the official announcement.

28.13 Calculation of bets and their outcomes is done by us, based on the event results announced by us. We reserve the right to deviate from the official result announcement if there is suspicion of palpable or typing error in announcing the event result.

28.14 The results of events announced in the periodical press or other media may not be grounds for submitting demands or claims against us.

28.15 In disputed situations without precedent, the final decision is made by us, taking into account the practice of the bookmaking business and your interests.

28.16 The maximum amount that can be won (excluding stake) by one customer, regardless of the stake, is 500.000 kr. per bet coupon. Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final event on each bet is resolved, rather than the day on which each individual bet is placed.

28.17 Any decision taken by the Video Assistant Referee (VAR) which conflicts with the original decision sanctioned by the officials on the pitch (including non-decisions like allowing play to continue before reviewing the video), thus altering the understood state of the match at the time of bet placement, will result in all bets placed in the timeframe between the actual occurrence of the original incident and the referee's final decision on the incident being voided, unless the odds offered on the specific bet offer are unaffected by the use of VAR or have already been accounted for in the odds offered at the time of bet acceptance. Settlement on all other unrelated bet-offers, including those determined by any play between the time of the original incident and the decision following the VAR review, which are not influenced/altered by the VAR decision will stand. For resulting purposes VAR reviews are to be considered as having happened at the time of the original incident for which the VAR would be eventually used even if play has not been immediately interrupted. We reserve the right to reverse any previously settled offers where the settlement becomes inaccurate following the final referee decision, providing said decision is taken and communicated before the conclusion of the match and/or timeframe listed.

28.18 After you place a bet, it cannot be cancelled or altered by you. In exceptional circumstances we may cancel or alter a bet on your request, but always at our own absolute discretion.

28.19 Before the relevant event starts, we may void any bet, in whole or in part, if we have a reasonable suspicion that the outcome of your bet may be influenced by you or any third party, you made a bet designed to reduce your risk, in cases of other suspicious betting, in cases of errors and malfunctions, or if required to avoid exposing us to undue risk which is outside our risk appetite. If we void a bet, your stake is refunded.

28.20 In certain circumstances, we may void bets at any time, even after the relevant event starts, or after your bet has been settled. In such cases we will refund your stake to your account balance and deduct any winnings that may have resulted from such a bet. These circumstances include:

• markets were offered when their outcome was evident or already known;
• displayed or calculated prices/odds/times were evidently incorrect (this includes a deviation of more than 100% in the pay-out compared to the market average);
• the relevant event does not adhere to the generally accepted format (e.g. unusual period length, counting procedure, format of a match etc.);
• the rules or format of the relevant event differ from our accepted norm;
• there is no action in an event, or the relevant event was not completed or not played (e.g. through disqualification, interruption, withdrawal, changes in draws etc.);
• we have a reasonable suspicion of dishonesty in the course of the relevant event, or of unfairness in the outcome of the event;
• you attempt to circumvent our limits and risk management, for example by placing multiple identical or similar bets or opening multiple accounts;
• you take an advantage of any public announcement, or of privileged or non-public information to unfairly predict the outcome of your bet;
• you combined related bets;
• you are actively participating in the event, for example as a player, referee, manager, or have a direct or indirect relationship with persons who participate in the event, or otherwise have a direct or indirect influence on the event;
• we suffered a technical error, misconduct or negligence that affected our offering of odds or events;
• the bet resulted from, or relates to, any breach of the Terms and Conditions.
• other circumstances where you gain unfair advantage, reduce your risk, or possess a knowledge of the event or its possible outcome beyond that which is available to the general public.

28.21 Soccer bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void bets.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 5 minutes), we reserve the right to void bets.
• If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

28.22 Tennis bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.
• If a match is decided by a Match tie-break then it will be considered to be the 3rd set.
• Every tie-break or Match tie-break counts as 1 game.

28.23 Basketball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date betting will be void.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• In the event that a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time.

28.24 Ice hockey bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date betting will be void.

28.25 American football bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void betting.
• If a wrong score is displayed we reserve the right to void betting for this timeframe.
• In case of abandoned or postponed matches all markets are considered void unless the match continues in the same NFL weekly schedule (Thursday - Wednesday local stadium time).
• If the teams are displayed incorrectly, we reserve the right to void betting.

28.26 Baseball bets settlement/cancelation rules:

• All markets will be cleared according to the final result after 9 innings (8 1⁄2 innings if the home team is leading at this point).
• If a match is interrupted or cancelled and won’t be continued on the same day, all undecided markets are considered void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

28.27 Handball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If odds were offered with an incorrect match time (more than 3 minutes), we reserve the right to void betting.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

28.28 Volleyball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• Of official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

28.29 Beach volleyball bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If a team retires all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

28.30 Futsal bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 5 minutes), we reserve the right to void betting.
• If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
• If a match is interrupted or postponed and is not continued within 48 h after initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

28.31 Badminton bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48 h after initial kick-off date betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If a team retires all undecided markets are considered void.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

28.32 Rugby bets settlement/cancelation rules:

• If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting.
• If the market was opened with a missing or incorrect red card, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

28.33 Darts bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a match is not completed all undecided markets are considered void.
• Bullseye counts as a red check out colour.

28.34 Snooker bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a match is not completed all undecided markets are considered void.

28.35 Table tennis bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

28.36 Bowls bets settlement/cancelation rules:

• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires all undecided markets are considered void.

28.37 Cricket bets settlement/cancelation rules:

• If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 hours of its initial starting time.
• If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.
• In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

28.38 Squash bets settlement/cancelation rules:

• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• If a player retires, forfeits the match or is disqualified all undecided markets are considered void.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.
• If penalty point(s) are awarded by the umpire, all bets on that game will stand.

28.39 Aussie bets settlement/cancelation rules:

• If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• If a match is interrupted or postponed and is not continued within 48h after the initial kick-off date, betting will be void.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.

SPORTS BETTING: CASHOUT OPTION

29.1 Cashout is available both in pre match and live bets.

29.2 In pre match bets Cashout is available from the moment of the bet placement until the moment of the official event start.

29.3 In Live bets Cashout is available from the moment of the bet placement until the moment that the market/selection is available for betting.

29.4 Played market/selection must be available and open for betting. If selection is unavailable, Cashout becomes unavailable.

29.5 In bets with more than one selection, the Cashout is available only if all selections are available and open for betting.

29.6 If at least one selection is unavailable (due to a match starting or due to a suspension of odds), Cashout becomes unavailable.

29.7 In case suspended selection becomes open again Cashout becomes available.

29.8 In case the match that started first finishes and the selection is settled, Cashout becomes unavailable.

29.9 The value of the Cashout is automatically calculated in real time according to the odds of the selections played.

29.10 Cashout margin is determined by the company and can be changed at its discretion without any further notification.

29.11 Cashout margin can be determined per specific player, and also may vary according to market and differ between pre match and live events.

29.12 Bets that were settled with the Cashout option do not meet the wagering requirements.

29.13 The administration has the right to disable the Cashout option from the specific sport/category/championship/market.

29.14 The administration retains the right to exclude a player from the Cashout option at its discretion without any further notification.

29.15 Cashout is not eligible on bets where an Extra bet has been used. If Cashout has been accepted on an Extra bet, then the Cash Out transaction will be not credited to customer balance.

SPORTSBETTING: SPECIFIC SPORT OR EVENT BETTING RULES

30.1 American Football

• All Full-Time markets, including Live betting, will be settled on the final result NOT including overtime (unless otherwise stated in these or the Market rules). In case of any delay (rain, darkness etc.) all markets will remain unsettled and the trading will be continued as soon as the match continues.
• If a match does not start on the scheduled start date, or within 48 hours then all bets will be void (unless stated otherwise).
• If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then Full-Time bets are still considered valid if fifty-five (55) minutes of the match has been completed (Pro & College Football). Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
• First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, including any Overtime that may be played.
• Fourth Quarter results, Quarter with the most points & Double Result markets do not include any Overtime that may be played.
• If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid. As will all bets on any Market already unconditionally determined.
• The Home/Away venue for NCAA matches are provided as a reference only.
• Unless a price is quoted for a tie, any market where the result is a tie will be void.
• Specifically for Live betting, if odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void betting. If a wrong score is displayed we reserve the right to void betting for this timeframe.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void betting.
• If a wrong score is displayed we reserve the right to void betting for this timeframe.
• In case of abandoned or postponed matches all markets are considered void unless the match continues in the same NFL weekly schedule (Thursday - Wednesday local stadium time).
• If the teams are displayed incorrectly, we reserve the right to void betting.

30.2 Badminton

• Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated).
• If a player does not start a tournament or match then all bets on that player will be void.
• If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
• If a match is interrupted or postponed and is not continued within 48 h after initial kick-off date betting will be void.
• Golden sets are not considered in any of the mentioned markets.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• Official points deductions will be taken into account for all undetermined markets. Markets which have already been determined will not take deductions into account.

30.3 Baseball

• All Full-Time markets, including Live betting, will be settled on the final result NOT including extra innings except for ‘Who scores the Xth point (run) and ‘Which Team will win the race to X points’ or otherwise stated. In Japanese or Korean baseball a tie can be declared and in this case moneyline bets will be refunded.
• If a game does not start on the scheduled start date (or within 12 hours of the scheduled start time) then all bets will be void (unless stated otherwise). If a game is postponed or cancelled before its due start time, all bets are deemed No Action.
• For baseball bets to be considered valid then the game must go nine innings (or 8.5 innings if the home team is leading). If a game is ‘called’ or suspended and completed on a subsequent day then all bets (except those which have been unconditionally determined) will be considered void. Specifically for MLB, if a game is ‘called’, or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. If a game is ‘called’, or suspended, winners and losers for betting (including Totals) are official after at least 5 innings of play unless the home team is leading after 4.5 innings. Other markets will be void unless a winning market has already been established.
• If a game is suspended or called in extra innings then the score will be determined after the last full inning, unless the home team scores to tie or lead in the bottom half of the inning, in which case the score is determined at the time the game is called.
• First 5 Innings bets are settled on the result at the end of five innings. If five innings are not completed, for whatever reason, then all bets will be considered void.
• World Baseball Classic games can end early if a team is leading by ten or more runs after the opposing team has batted in at least seven innings or if a team is leading by more than fifteen runs after the opposing team has batted in at least five innings. Should this happen then all bets will be considered valid.
• International Baseball games (e.g. Olympic matches) may be called early and for bets to be valid, 6.5 innings must have been completed.

30.4 Basketball

• All Full-Time markets, including Live betting, will be settled on the final result NOT including overtime (unless otherwise stated).
• If a match does not start on the scheduled start date (or within 12 hours of the scheduled start time) then all bets will be void (unless stated otherwise).
• If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then Full-Time bets are still considered valid if at least forty-three (43) minutes of an NBA match, or thirty-five (35) minutes of any other basketball match have been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
• First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, not including any Overtime that may be played. Apart from NBA & WNBA where all second-half markets include any Overtime played.
• Fourth Quarter results do not include any Overtime that may be played.
• If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid.
• The Home/Away venue for NCAA matches are provided as a reference only.
• Unless odds are quoted for the tie any market that results in a tie will be void.
• Specifically for Live betting, if odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.
• Alla specialmarknader för basketspelare avgörs enligt relevant officiell källa. Potentiell övertid(er) ingår i avgörandet av alla tillgängliga marknader.
• H2H-marknader på spelare: Spel gäller under ordinarie tid plus övertid (om någon). Om den listade spelaren inte deltar alls i matchen så annulleras insatserna. I händelse av oavgjort mellan spelarna så är spelen ogiltiga.

30.5 Bowls

• In the event of a match starting but not being completed the player progressing to the next round will be deemed the winner. However, set betting will be void.
• If a match is postponed to another day bets are void. If a match is interrupted and continued within 48 hours after initial start time, all open bets will be settled with the final result. Otherwise all undecided bets are considered void.
• In case of a retirement and walk-over of any player all undecided bets are considered void.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.

30.6 Cricket

• All markets do not consider super overs unless otherwise mentioned.
• Penalty runs are not considered in any over or delivery market (markets for multiple overs are not considered for this rule).
• Twenty 20: all scheduled overs must be played for undecided markets to be settled unless the innings has reached its natural conclusion.
• ODIs: a minimum of 90% of the entire overs allocated for an innings must be played at the time that the bet was struck for markets to be settled unless the innings has reached its natural conclusion.
• If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 hours of its initial starting time.
• If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.
• In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.

30.7 Darts

• Moneyline and markets refer to the winner of the match. Handicap and Over/Under markets are based on the number of sets (unless otherwise stated).
• If a match is postponed and not started within twelve hours of the scheduled start time then all bets are considered void.
• If a player does not start a tournament or match then all bets on that player will be void.
• If a match starts but is not completed or is shortened then all bets will be considered void. In the event of a league match starting but not being completed, set betting will be void but outright betting will be settled on the official competition rules. Other markets will be void unless a winning selection has already been established.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• Bullseye counts as a red check out colour.
• If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.

30.8 Esports

• Moneyline refers to the winner of an esports match-up who may be a team or individual competitor that defeats another or places highest in a match-up.
• Tournament winner refers to the winning team or individual competitor in the finals of an Esports tournament.
• All markets will be settled on the official results declared by the relevant Esports association or organising body as may be posted in its official website. Any subsequent disqualifications or changes to the results will not be considered for betting purposes.
• If a match-up is postponed, all bets are still considered valid if the match-up is resumed within 48 hours from the original schedule.
• If a match-up has started but is not completed due to player disconnection or power interruption, then all bets will be void.
• If a match-up was replayed due to a draw, player disconnection or power interruption, then all bets will be void. In case of replay, the replayed match-up will be considered as a separate and new market.
• If the number of rounds/maps is changed from the original schedule then handicap and over/under bets will be considered void while moneyline bets will still be considered valid.
• All match start dates and times displayed for Esports matches are for indication purposes only and are not guaranteed to be correct. Bets will stand if a match is offered with an incorrect date and/or time.
• If the name of a player/team/tournament is misspelled, all bets will still stand unless it’s obvious that the misspelled name is the same as a different entity.
• All markets consider overtime, unless stated otherwise in the market name.
• If the fixture is listed incorrectly, we reserve the right to void all bets.
• Where an event involves the same two players or teams playing multiple games or maps, for example “best of 3”, and one or more games or maps are not played because the result of the event has already been determined, bets on unplayed games or maps are void and stakes refunded.

30.8.1 Counter Strike:GO Rules

Where Overtime can be played, this will be included in the settlement of markets; unless the Draw participant is quoted for a specific market, in which case settlement will be based on the statutory number of rounds.

Most map bets are based on the scheduled number of rounds excluding extra rounds played in the event of a draw. If, however, a map winner market is offered without a “draw” selection then this is settled in favor of the overall winner of the map including extra time if played.

Title-specific vocabulary:

• T / CT (Terrorists / Counter-terrorists): title specific name of Dark / Light team
• Round: Team wins Rounds to win the Map. Round is won when 1) one team eliminates the other 2) by Terrorists when they successfully detonate the bomb 3) by Counter-terrorists when the bomb does not detonate in 120 seconds from the start of the Round. First team to score 16 Rounds wins the Map.
• Overtime: In case of Map draw score, first overtime is being played in Bo6 format. In case of another draw , next overtime with the same rules will be played. This process repeats until one team wins overtime.
• Overtime rules can be tournament-specific.
• Pistol round: 1. and 13. round on a particular Map.

30.9 Floorball

• Unless stated otherwise, all floorball bets are settled on 60 minutes play.
• If a match is abandoned all bets are void unless an official result has been declared or a winning market has already been established. If a match is postponed bets are void if not played within 24 hours of the scheduled start time.

30.10 Futsal

• All bets are based on the result at the end of the scheduled 40 minutes (2 x 20 minutes) regulation time. Extra-time or penalties DO NOT count.
• If a match is postponed, or is suspended and is not resumed within 48 hours of the scheduled start time, then all bets will be considered void except where unconditionally determined.
• If a match begins before the scheduled time then only bets made before the actual kick-off will be considered valid. All bets placed after the starting time will be considered void, except for Live Betting.
• If the team names or category are displayed incorrectly, we reserve the right to void betting.
• Golden sets are not considered in any of the mentioned markets.
• If a team retires all undecided markets are considered void.

30.11 Golf

• All golf bets are settled according to the official tournament results.
• If a player does not start a tournament or specific round then all bets on that player will be void. If a golfer retires or is disqualified during a tournament or specified round then all bets on that golfer will be lost.
• If a tournament or specified round is delayed or suspended then all bets will remain valid for forty-eight hours after the scheduled finish time.
• When a tournament is reduced by weather or other outside influences then bets will be settled on the outright winner as long as eighteen holes have been played. If there is no play after an Outright bet has been struck, it will be void, unless the event is to be played over different courses, in which case all bets will be void.
• A player is deemed to have played once they have teed off. In the event of a player withdrawing after having teed off, stakes will be lost on outright or 18 hole betting. If a player should, having teed off, withdraw during the tournament for whatever reason then he will be deemed to have finished last for betting purposes.
• Play-offs are included to determine the tournament winner. Dead heat rules will apply for placings.

30.12 Handball

• All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time. Extra-time and penalty shoot-outs do not count for full-time markets unless otherwise stated.
• If a match is postponed, suspended or abandoned and not resumed within 48 hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined or an official result is declared. Bets will also be considered valid if an official result is declared by the relevant governing body.
• If the match goes to a 7-metre shootout; the markets ‘Who scores the Xth point?’ and ‘Which team will win the race to X points?’ will be voided.
• Specifically for Live Betting, if odds were offered with an incorrect match time (more than 3 minutes) we reserve the right to void betting.

30.13 Ice Hockey

• Full-Time markets may be offered as either ‘Regular Time Only’ or ‘Including Overtime and Penalty Shootouts’ or both. For matches that are decided by a penalty shoot-out then the winning team will have one goal added to their score to determine the final result. All markets (except period, overtime and penalty shootout markets) are considered for regular time only unless it is mentioned in the market.
• If a match does not start on the scheduled start date (or within forty eight (48) hours of the scheduled start time) then all bets will be void (unless stated otherwise).
• If a match starts but is suspended or abandoned within forty eight (48) hours of the scheduled start time then Full-Time bets are still considered valid if fifty-five (55) minutes of the match has been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.
• For Period betting, a period must be completed for bets to be considered valid.
• Third period results do not include any overtime or shoot-outs that may be played.
• Ice Hockey Live Betting is settled on the result at the end of normal time (three periods). Overtime and shoot-out results do not count – unless otherwise stated. If a market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting. If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.
• In sixty (60) minute betting a price will be offered for the draw and in the event of a draw stakes on teams to win in sixty (60) minutes will be lost.

30.14 Motor Sports

• Motor Sports include, without limitation, Formula One, Moto GP and A1GP.
• Podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the race result. If there is no podium ceremony then the result is declared by the relevant governing body immediately after the end of the race. Qualifying markets are based on the final qualifying positions declared by the governing body immediately after the end of qualifying.
• If the scheduled venue is changed then all bets will be considered void.
• If a race is postponed then all bets are still considered valid if the race is started before the forty-eight hour expiration, otherwise all bets will be considered void. If a race starts but is not completed then all bets will remain valid if an official result is declared. If no official result is declared then all bets will be void.
• A motor race is deemed to have started when the signal is given to start the warm-up lap. If a competitor is not ready to start from the grid (or pit lane) then bets on that racer will be lost in Outright bets. If a competitor fails to start the official qualifying session then pole position bets on that racer will be void.

30.15 Rugby League

• All Full-Time markets, including Live betting, will be settled on the final result at the end of the match. Markets are based on the result at the end of a scheduled 80 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death.
• If a match is postponed, suspended or abandoned and not resumed within 48 hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
• First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.
• In handicap betting, a tie price will usually be quoted & if the game is a draw on the handicap, then bets on each team will be losers.
• In the event of a change of venue, bets will stand providing the change isn't to the opponent's ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void.
• If the team names or category are displayed incorrectly, we reserve the right to void the betting.
• In bets involving total tries/points, penalty tries count.

30.16 Rugby Union

• All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time (80 minutes). Extra-time does not count for full-time markets, unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death. Rugby Sevens markets will be settled at the end of normal time (usually 14 or 20 minutes). Extra-time does not count for full-time Rugby Sevens markets.
• If a match is postponed, suspended or abandoned and not resumed within forty eight (48) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
• First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.
• In handicap betting, a tie price will generally be quoted & if the game is a draw on the handicap, then bets on each team will be losers.
• In the event of a change of venue, bets will stand providing the change isn't to the opponent's ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void. If the team names or category are displayed incorrectly, we reserve the right to void betting.
• In bets involving total tries/points, penalty tries count.
• For both codes of Rugby specifically for Live betting the following will apply. If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void betting.

30.17 Snooker & Pool

• Moneyline and handicap markets refer to the winner of the match. Over/Under and Odd/Even markets are based on the number of frames/racks (unless otherwise stated).
• If a player does not start a tournament or match then all bets on that player will be void.
• If a match starts but is not completed then all bets are considered void, except for those on markets which have been unconditionally determined.
• In the event of a league match starting but not being completed frame betting will be void but outright betting will be settled on the official competition rules.
• If a match is postponed all bets will be void unless the match is rescheduled within 24 hours of the original start time.
• In the case of a retirement of a player or disqualification all undecided markets are considered void.
• In the case of a re-rack settlement stays if the outcome was determined before the re-rack.
• No fouls or free balls are considered for settlement of any Potted-Colour market.
• In case of a frame starting but not being completed, all frame related markets will be voided unless the outcome has already been determined.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.

30.18 Soccer - General

• Where matches are scheduled for play other than regular 90 minutes play (e.g. Under 17 Tournaments or special time periods of play on various tournaments or friendly matches) all bets will be settled at the end of that scheduled time. Where less than regular time is played, we reserve the right to suspend settlement of all bets pending the official result of that match.Unless non regular time matches are expressly indicated on the website prior to a soccer match, bets taken on such matches will be considered void.
• If a soccer match is postponed, unplayed, or is abandoned or suspended and not resumed within 48 hours from the scheduled commencement time (and the Venue remains the same), then the match is void (irrespective of any official decision to honour the result). The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company; however bets will stand on any market where the outcome is already decided. A match that is moved to accommodate TV schedules (i.e. from Saturday at 3pm to Sunday at 4pm) will not be treated as a postponed match for the purposes of this rule and all bets will stand.
• First Half Betting applies to first half play only. If a match is abandoned during the first half then all bets are considered void. If a match is abandoned during the second half then all first half bets are still valid.
• We provide information (e.g. neutral ground, Red card, timer, statistical information, dates, commencement, etc.) as a service and accept no liability whatsoever in the case of any error. It is the customer’s responsibility to be aware of the correct information for any match.
• Unless otherwise stated, if a match is scheduled to be played on neutral ground but is actually played on a non-neutral pitch or vice versa, all bets are considered valid. In the event of a change of venue (home team plays away or vice versa), all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse (home team is always listed first).
• For live betting, bet placement is allowed up to the 90th minute in addition to any injury time added, until full time for most games (at the discretion of the Company). Any actions other than the ones mentioned in the section will be considered Safe Play and thus all pending bets placed may be considered for acceptance: Play in or around the penalty spot area; a penalty; and free-kicks deemed by the Company as dangerous & offer the possibility of a goal may result in suspension of all markets.
• For live betting, all pending bets will be automatically rejected as of the moment the referee ends the match in half time and/or full time.
• If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 5 minutes) we reserve the right to void betting. If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.
• All odds are subject to fluctuation and are based on the result at the end of ninety (90) Minutes regular time play (except half time, first half markets, overtime and penalty shootout). Markets are based on the result at the end of a scheduled 90 minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or golden goal. Occasionally prices will be offered to qualify (Outright) in addition to ninety (90) Minute prices.
• If the team names or category are displayed incorrectly, we reserve the right to void betting. If a team plays a different opponent to the one listed that selection will be void.

30.19 Soccer - Goalscorers

• Bets apply to regular time only. Own goals are (based on official authority) omitted or count as “No GoalScorer” if the game has only ‘own goals’. If for any reason an unlisted player scores a goal all bets on listed players stand.
• Bets on First GoalScorer will be considered void if a player never plays or comes on the pitch after the first goal of the game has been scored, except in the case of an own goal, which is ignored. All players who took part in the match since kick off (or previous goal in the case of Next GoalScorer) are considered as runners.
• Bets on Last or Next GoalScorer will be considered void if a player never plays. Player to score Last Goal applies for any player, whatever the time he entered the game. Bets on Anytime GoalScorer, apply to any player involved in the game, regardless of the time they enter the game. Bets on Anytime GoalScorer will be considered void if the player takes no part in the Match.

30.20 Soccer - Booking Markets

• A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow and subsequently a red card – this counts as three cards overall. As a result, a player cannot receive more than three (3) cards in a match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.

30.21 Soccer - Booking Markets including Points

• A yellow card counts as ten (10) points and any red or second yellow/red card as twenty (25) points. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than thirtyfive (35) points per match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.

30.22 Soccer - Corners

• Corners won but not taken do not count for market settlement. A corner is counted for settlement of bets only in the case it is executed.

30.23 Other Player Specials

For the following player special markets, bets apply to regular time plus overtime (if any), a potential penalty shootout won’t count for settlement. Settlement applies to any player who enters the pitch unless stated otherwise on the market name (“starting line up”). In that case, If the listed player is not in the starting lineup of the match, the bets are settled as void.

Supported match formats

• The possible supported formats for both prematch and live bets are 2x25, 2x30, 2x35, 2x40, 2x45, 3x30.
• For matches with duration smaller than 50 minutes or bigger than 90 minutes, all markets will be voided. In all other cases, bets will stand normally.
• For format 3x30 , halftime’s duration will be calculated as ‘’Total match duration / 2’’. Our company doesn’t take any responsibility over unexpected changes on formats and eventually relevant settlement based on our rules, the risk is on client’s side and it’s included in the acceptance of the T&C during their registration.

Player H2H Markets : If the listed player does not participate at all in the match, the bets are settled as void. In case of a tie between the players, bets are void.

Player Total Yellow Cards: Any Yellow Card shown after the full-time whistle has been blown will be disregarded. In the event of a match being abandoned before 90 minutes have been played then all bets will be void unless settlement of bets is already determined.

Player Total Fouls: A foul conceded is defined as any infringement penalized as foul play by a referee that results in a free-kick or penalty event.

• Offsides are not given as a foul conceded.
• Incidents where a match official has played advantage and subsequently cautioned a player, do not contribute towards the total foul count for the player. In these scenarios a free-kick or penalty event must occur for a foul to be awarded.

30.23.1 Shot on Target:

A shot on target defines any goal attempt that:

• Goes into the net regardless of intent – For goals only
• Is a clear attempt to score that would have gone into the net but for being saved by the goalkeeper or is stopped by a player who is the last-man with the goalkeeper having no chance of preventing the goal.

Shots directly hitting the post or crossbar are not counted as shots on target, unless the ball goes in and is awarded as a goal.

Shots that are blocked by another player, who is not the last-man, will not be counted as a shot on target.

30.23.2 Shot off Target:

A shot off target defines any clear attempt to score that:

• Goes over or wide of the goal without making contact with another player.
• Would have gone over or wide of the goal but for being stopped by a goalkeeper’s save or by an outfield player.
• Directly hits the post or crossbar and a goal is not scored.

Blocked shots are not counted as shots off target.

30.23.3 Settlement of Asian Lines

*Applies for all markets that may have asian lines as available selections across all sports (points/sets/ games/rounds/etc. may be applied instead of goals).

30.23.4 Total goals Table

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

30.23.5 2-way Handicap Table

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

30.23.6 Fast Markets / Interval Markets

• Markets will be settled based on the goal time announced by TV. If this is not available, the time according to the match clock is considered.
• Goal markets are settled based on the time the ball crosses the line, and not the time the kick is made.
• Corner interval markets are settled based on the time the corner kick is taken and not the time the corner is conceded or awarded unless otherwise stated in the market name.
• Booking interval markets are settled based on the time the card is shown and not the time the infringement is made.
• Offsides will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalty markets will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalties awarded but not taken are not considered

These types of markets may be offered at minute intervals such as: 1, 5, 10, 15, etc; according to the case. Within this offer you can find markets based on Goals, Corner Kicks, Cards with the formula 1X2, Over/Under, Handicap.

1 minute range:

Example : It goes from the second 00:00 to the second 00:59 and so on.

5 minutes range:

Example : Minute 1 to 5 goes from minute 00:00 to minute 04:59 and so on.

10 minutes range:

Example : Minute 1 to 10 goes from minute 00:00 to minute 09:59 and so on.

15 minutes range:

Example : Minute 1 to 15 goes from minute 00:00 to minute 14:59 and so on.

Rule 1: in case that the selected interval market contains the option NO or NONE. So, if the bet is generated in Pre-match it means that in the event there will be NO goals, corner kicks, cards, or the rest; according to the case. If the bet is generated live, it means that from that moment there will be NO goals, corner kicks, cards, or the rest as the case may be.

Rule 2: in the case that any of the intervals selected by the user contains minute 45 (End of the first half) or minute 90 (End of the second half or regular time), the injury/stoppage time minutes granted by the referee will be considered.

1 minute Markets (from min. A to min. B):

• 1 minute - total goals from min. A to min. B
• 1 minute - total corners from min. A to min. B
• 1 minute - total bookings from min. A to min. B
• 1 minute - total offsides from min. A to min. B
• 1 minute - total penalties awarded from min. A to min. B

5, 10, 15 minutes Markets (from min. A to min. B):

• 1x2 from min. A to min. B
• xth goal from min. A to min. B
• total goals from min. A to min. B
• corner 1x2 from min. A to min. B
• xth corner from min. A to min. B
• corner handicap from min. A to min. B
• total corners from min. A to min. B
• competitor1 total corners from min. A to min. B
• competitor2 total corners from min. A to min. B
• odd/even corners from min. A to min. B

10 minutes - 1x2: You have to predict the outcome of the first ten (10) minutes. Events must happen between 0:00 and 09:59 to be classed in the first 10 minutes. Official reports of the leagues organizing the events and reports from official provider will be used to determine the correct outcome.

When will a goal be scored (15 min interval):

You have to predict whether a goal will be scored in the time frame selected: 7 possible outcomes:

• 1-15
• 16-30
• 31-45
• 46-60
• 61-75
• 76-90
• none

When will a goal be scored (10 min interval):

You have to predict whether a goal will be scored in the time frame selected: 10 possible outcomes:

• 1-10
• 11-20
• 21-30
• 31-40
• 41-50
• 51-60
• 61-70
• 71-80
• 81-90

Video VAR Y/N: You have to predict whether or not there will be a VAR decision (with monitor review) in a selected match during the regular time and Extra time including. The settlement of bets which are placed on VAR markets will be validated on the federation official website.

30.24 Table Tennis

• Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated).
• If a player does not start a tournament or match then all bets on that player will be void.
• If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
• If a match is postponed or suspended then all bets are still considered valid if the match is completed within forty (48) hours.
• First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.
• In the case of a match not being finished all undecided markets are considered void.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.

30.25 Tennis

• Moneyline markets refer to the winner of the match or specified set. Handicap markets are based either on sets or games (please refer to market title); Over/Under and Odd/Even markets based on games (unless otherwise stated).
• If a player does not start a tournament (Outright betting) then all bets on that player will be lost. In the case of Match Betting, then all bets on that player will be void.
• If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
• If a match is postponed or suspended then all bets are still considered valid if the match is completed.
• All bets will still be considered valid regardless of any change of venue or court surface (including moving matches from outdoor to indoor courts or vice versa). In case of any delay (rain, darkness, etc.) all markets remain unsettled and any Live trading will be continued as soon as the match continues.
• If the scheduled number of sets required to win a match is changed from that originally scheduled then all bets will be void, except for those that have been unconditionally determined and the Match Result.
• First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed. In all cases where a match is finished before certain points / games are finished, all affected point / game related markets are considered void.
• Game Winner markets refer to the winner of a specific game, e.g. Set 1 Game 1; Set 1 Game 2 etc. Should there be a retirement/disqualification during an incomplete game then all bets will be considered void. If a game is completed by the Umpire awarding a ‘penalty game’ then all bets on that game will be considered void (though if the game is completed by the Umpire awarding a ‘penalty point’ then all bets are still valid). If a game is suspended then all bets are still considered valid if the game is completed within 24 hours.
• If a match is decided by a Match tie-break then it will be considered to be the 3rd set. Every tie-break or match tie-break counts as 1 game.
• If Penalty point(s) are awarded by the umpire, all bets on that game will stand.
• If the players/teams are displayed incorrectly, we reserve the right to void betting.
• Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such cases, the 48 hours rule is not valid. However, and in case of a player retirement, or default (injury,Illness, or personal circumstance), adult decision, walkover, disqualification or abandonment, all markets determined in the pitch are settled accordingly and all the rest undecided declared void and null. For avoidance of doubt, if a tennis player retired before the last point concluded, the match winner market is void, but all market related to specific sets or games that are determined, are settled accordingly. Markets that have been mathematically reached will be settled after the deciding point has been confirmed.
• Example: at the set score of 3-3, the minimum number of games for the set to be completed is 9 (either 6-3 or 3-6). This means that total lines of 6.5, 7.5 and 8.5 can already be settled as a win for Over. Integer lines where neither selection wins will be voided.

30.26 Volleyball & Beach Volleyball

• Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); Over/Under and Odd/Even markets based on points (unless otherwise stated). Bets are settled on the official result.
• If a team does not start a tournament or match then all bets on that team will be void.
• If a team retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.
• If a match is postponed or suspended then all bets are still considered valid if the match resumes before the forty eight (48) hour expiration (bets where a winning market has already been established will never be void). With the exception of Olympic Games and World Championships events, bets stand provided it is rescheduled before the closing ceremony.
• First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.
• Golden sets are not considered in any of the mentioned markets.
• Unless odds are quoted for the tie in the event of tie any means used by the official body to determine the winner will count for settlement purposes.

30.27 Water Polo

• All Full-Time markets, including Live betting, will be settled on the final result at the end of normal time (four quarters). Extra-time and shoot-outs do not count for full-time markets.
• If a match is postponed, suspended or abandoned and not resumed within twelve hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.
• First Half markets refer to the result of the first and second quarters. All bets will be considered void if the specified half is not completed.

30.28. ММА

Round Group Betting and Winner (Fighter X):

• You have to predict the winner of the match and in which round group will be For betting purposes betting on rounds or groups of rounds is for a fighter to win by KO (Knockout), TKO (Technical Knockout) or disqualification during that round or group of rounds.
• In the event of a Technical Decision before the end of the fight all bets will be settled as a win by Decision.

Draw is scorecard draw. Technical Draw is if the referee stops the fight before the start of the 5th round, for any reason other than Knockout, Technical Knockout or disqualification. In the event of a fight being declared a No Contest all bets will be void and stakes returned.

In the event of a fighter retiring on his stool between Rounds e.g. 9 and 10, it will count as Round 9 for settlement purposes i.e. the last fully completed round.

30.29. Biathlon / Athletics

Outrights

• Winner : You predict that the selected player will be the winner of the tournament/event.
• H2H: You have to predict which of the two players specified in the bet will achieve the best position in the tournament/event. In case of both players either retiring or being disqualified at the same stage of the competition this bet typology will be deemed void.