Frequently Asked Questions

Technical Support Service

Swedish: 24/7

English: 24/7

We will provide professional assistance in responding to any of your questions.

Financial department: 09:00 to 18:00 GMT + 3 except on weekends (Saturday, Sunday).

You can write to the e-mail support@quickcasino.se.

Why do I have to register?

You can try most of our games in a demo mode, not using real money, but by registering with us you are opening an account that enables you to make a deposit and play for real money in our Casino.

Are there any age restrictions when opening an account?

Minors (under 18) cannot hold an account.

In which currency can I open an account?

You can deposit money and play on Casino using only Swedish Krona (kr).

What deposit methods do you accept?

You can make a deposit using Visa, Mastercard, Skrill, Neteller, Ecopayz, Paysafe, Zimpler who amongst others support Skandia, Danske Bank, Swedbank and Nordea. All available bank options will be displayed on the deposit page.

Can I set limits to restrict my spending?

Yes, if you want to set a limit on your gambling per day, week or month, you can do so in your account. All limits can be set via your profile by clicking on "Self-control”.

How do the limits work?

The account limits ensure that you can not exceed the limits you have set for yourself per day, week or month. More information about how the different limits work can be seen on our "Responsible gambling" page.

An error or other technical issue occurred in a casino game while playing. What to do?

Every spin or game round made in any of our casino games are recorded in our database. If you feel there has been some error or technical issue during your gameplay, kindly contact our customer service, providing the following information:

Game/slot name;
Exact/Approximate time when game round was played;
Stake amount and account balance before and after game round;
Error message received or explanation of the issue (if possible, provide us with a screenshot);
If it is the first time you are experiencing this issue and if you can play any other game in the meantime.
Please bear in mind that the above mentioned information is essential and will allow us to check and solve your query in a quick and timely manner.

Do you offer a Welcome bonus?

Yes, we offer a welcome bonus to new customers who register with us. Please note that the Welcome bonus is subject to terms and conditions which can be found on the "Promotions" page.

Where can I find information about the affiliate program?

You can visit their website directly at quickpartners.se.

How do I clear my cache and cookies?

Most of the technical issues you might experience while playing on our website can be solved by clearing your cache and cookies. Here you can check on how to do this for your specific Internet browser.

I have not found an answer to the question I have. What should I do?

Our customer support department is always happy to answer any question you might have. To get help you can contact us via our Live Chat or email: support@quickcasino.se.

Why is account verification needed?

Account verification ensures the security and integrity of your account. It helps protect against unauthorized access and ensures that all transactions are legitimate.

Verification is typically completed using BankID; however, depending on regulatory requirements and the nature of your activity, we may also request additional documents. These can include proof of identity, proof of address, Source of Funds (SOF), and Source of Wealth (SOW). These measures are essential to comply with our regulatory obligations.

How long does account verification take?

Once we receive all the requested documents in full, account verification is typically completed within 24 to 48 hours. However, in some cases, depending on the complexity of the review or if additional checks are required, it may take longer. If any further information is needed, we will contact you promptly to avoid unnecessary delays.

Can deposits, bets and withdrawals be delayed or blocked if verification is not completed?

Yes. If your account verification is not completed, restrictions may be applied in accordance with regulatory requirements. These can include blocking or delaying deposits, withdrawals, and also betting activity.

You will be notified if verification is required, typically through a pop-up notification on our website or via email. To avoid any interruptions, we recommend completing the verification process promptly once requested.

What documents are required for account verification?

We may request the following documents to verify your identity and source of funds:

Valid Identity Document
Proof of residence
Proof of ownership of payment methods
Economic Profile Form
Transaction history (bank/e-wallet/credit card statements)

Note: This list is not exhaustive and may vary.

What if I don’t have the required documents?

Please contact our Customer Support team and let us know which documents you cannot provide and why. We will evaluate the case and inform you of any possible alternatives.

I’m having trouble uploading my documents. What should I do?

If you're experiencing issues while uploading documents, please check the error message displayed on the screen, as it usually specifies the reason for the failure—such as unsupported file format, file size limit, or incomplete information.

If the error message does not resolve your issue, please contact our Customer Support team via email support@quickcasino.se or Live Chat. To help us assist you more efficiently, include text or screenshot of the error and a brief description of the problem you’re facing.

Do I need to contact support after uploading documents?

No. Once your documents are uploaded, their status will automatically update to “Under review” on the website.

Why were my documents rejected?

Documents may be rejected for the following reasons:

Issued over certain period (for bank statement, proof of address etc)
Modified or not in original format
Expired identity documents
Poor image quality (blurry, flashed, filtered)
Damaged or incomplete documents
Scanned or screenshot copies

How can I update my personal information?

Please contact Customer Support with the correct information and the reason for the change and we will review your request.